The Government Service Insurance System (GSIS) has received the Silver Award from the Anti-Red Tape Authority (ARTA) for obtaining the highest rating of 92.8 percent or “Very Satisfactory” among 50 government agencies in the ARTA Report Card Survey (RCS) 2.0.
Meanwhile, the tate pension fund encourages members and pensioners to u date their contact information such as mobile numbers and email addresses in their GSIS records.
“We are honored to receive this recognition that affirmed our efforts to provide the most responsive customer experience to our members and pensioners. They can rest assured that GSIS will continue to find ways to make its services more convenient, seamless, and maginhawa,” said GSIS president and general manager Wick Veloso.
Inspected during the 2022 ARTA survey were the GSIS’s head office in Pasay City, and the GSIS branch offices in Cebu, General Santos, and Palawan. Done in coordination with the Civil Service Commission and the Philippine Statistics Authority, the ARTA-RCS 2.0 is a holistic tool that “measures the effectiveness of the Citizen’s Charter in reducing regulatory burdens and the impact of government programs in delivering efficient government service”.
The Citizen’s Charter provides details on all of the agency’s frontline services, including the step-by-step procedures, showing the requirements, time, and fees involved for clients to get what they need.
In assessing an agency’s performance in service delivery, RCS 2.0 is used to determine if the provisions of the law are being followed and to gather feedback through customer satisfaction measurement survey.
“We appeal to all our members and pensioners to apprise GSIS on their new contact details to enable us to send information about our latest programs, update them on their claims and prevent the sending of information to the wrong recipient,” Veloso said.
Active members may update their contact details through their agency authorized officer (AAO).
“We request the help of our partner AAOs and electronic remittance file handlers to facilitate the timely submission of member’s request forms so we can make the necessary changes,” Veloso added.
Members may also update their contact information through the GSIS Wireless Automated Processing System (GWAPS) kiosks.
Pensioners and inactive members may send their requests through email, postal mail or courier or over-the-counter by submitting a member’s request form to their handling GSIS office, which they can find by clicking the link: https://www.gsis.gov.ph/contact-gsis/.
For more details, members and pensioners may visit the GSIS website, www.gsis.gov.ph or GSIS Facebook page, @gsis.ph; email gsiscares@gsis.gov.ph; or call the GSIS Contact Center at 8847-4747 (if in Metro Manila) or 1-800-8-847-4747 (for Globe and TM subscribers) and 1-800-10-847-4747 (for Smart, Sun, and Talk ‘N Text subscribers).
