Monday, January 30, 2023
manilastandard.net
ADVERTISEMENT
  • About
  • News
    • Top Stories
    • National
    • World News
    • Pinoy Abroad
    • Features
  • Opinion
    • Editorial
    • Columns
    • Soundbytes
  • LGUs
    • NCR
    • Luzon
    • Visayas
    • Mindanao
  • Business
    • Corporate
    • Economy & Trade
    • Stocks
    • Money
    • Agri & Mining
    • Power & Tech
    • IT & Telecom
  • Sports
    • Basketball
    • Volleyball
    • Fightsports
    • Active
    • Sports Plus
    • One Championship
    • Columns
  • Entertainment
    • TV & Movies
    • Celebrity Profiles
    • Music & Concerts
    • Digital Media
    • Columns
  • Lifestyle
    • Food
    • Culture & Media
    • Fashion
    • Health and Home
    • Leisure
    • Shopping
    • Columns
  • Others
    • Pets
    • Pop.Life
      • Newsmakers
      • Hangouts
      • A-Pop
      • Post Its
      • Performances
      • Malls & Bazaars
      • Hobbies & Collections
    • Technology
      • Gadgets
      • Computers
      • Business
      • Tech Plus
    • MS ON THE ROAD
      • Sedan
      • SUV
      • Truck
      • Bike
      • Accessories
      • Motoring Plus
      • Commuter’s Corner
    • Home & Design
      • Residential
      • Commercial
      • Construction
      • Interior
    • Spotlight
    • Gallery
      • Photos
      • Videos
    • Events
      • Seminars
      • Exhibits
      • Community
    • Biyahero
      • Travel Features
      • Travel Reels
      • Travel Logs
  • Advertise with Us
No Result
View All Result
  • About
  • News
    • Top Stories
    • National
    • World News
    • Pinoy Abroad
    • Features
  • Opinion
    • Editorial
    • Columns
    • Soundbytes
  • LGUs
    • NCR
    • Luzon
    • Visayas
    • Mindanao
  • Business
    • Corporate
    • Economy & Trade
    • Stocks
    • Money
    • Agri & Mining
    • Power & Tech
    • IT & Telecom
  • Sports
    • Basketball
    • Volleyball
    • Fightsports
    • Active
    • Sports Plus
    • One Championship
    • Columns
  • Entertainment
    • TV & Movies
    • Celebrity Profiles
    • Music & Concerts
    • Digital Media
    • Columns
  • Lifestyle
    • Food
    • Culture & Media
    • Fashion
    • Health and Home
    • Leisure
    • Shopping
    • Columns
  • Others
    • Pets
    • Pop.Life
      • Newsmakers
      • Hangouts
      • A-Pop
      • Post Its
      • Performances
      • Malls & Bazaars
      • Hobbies & Collections
    • Technology
      • Gadgets
      • Computers
      • Business
      • Tech Plus
    • MS ON THE ROAD
      • Sedan
      • SUV
      • Truck
      • Bike
      • Accessories
      • Motoring Plus
      • Commuter’s Corner
    • Home & Design
      • Residential
      • Commercial
      • Construction
      • Interior
    • Spotlight
    • Gallery
      • Photos
      • Videos
    • Events
      • Seminars
      • Exhibits
      • Community
    • Biyahero
      • Travel Features
      • Travel Reels
      • Travel Logs
  • Advertise with Us
No Result
View All Result
manilastandard.net
No Result
View All Result
Home Technology Tech Plus

With internet as lifeblood of Filipino homes, superior after sales service is unique advantage

Manila StandardbyManila Standard
June 13, 2021, 6:00 pm
in Tech Plus
Reading Time: 2 mins read
A A
Share on FacebookShare on TwitterShare on Email

The pandemic threw many people out of their comfort zones, forcing them to transform their homes into office spaces and classrooms. Home internet became a vital companion of many families.

Darius Delgado, Globe Vice President and Head of Broadband Business.

 The internet was also a savior to those who needed an alternative source of income, after losing their jobs due to the economic slump caused by Covid. Many turned to informal online businesses, selling different products and services.

 “More than ever, the internet has become an indispensable service to most of us. It is now the lifeblood of every household and is a great equalizer that contributes to overall economic growth, delivering essentials beyond connectivity,” said Darius Delgado, Globe Vice President and Head of Broadband Business.

 Internet downtime and slow speeds are no longer acceptable today especially as customers do most of their activities at home and depend heavily on the internet.

 Beyond meeting internet connectivity standards, customer servicing expectations from Globe were 2-4 times higher than competition’s in terms of the turnaround time of its broadband technicians.

ADVERTISEMENT

 “This is a double-edged sword for us. While we appreciate the trust of our customers, the expectations are much higher and we had to deliver so much more versus the others.  But we are up to the challenge because we only want to give the best to our customers,” Delgado added.

Globe At Home has increased its technician support teams by 80% versus last year to meet customer expectations for   installation, repair, upgrade, or migration service needs. As an added layer of proactive care, Globe At Home made sure that all of its technicians are carefully trained to strictly enforce and practice basic safety and health protocols when doing in-home customer visits and servicing.

 To be able to immediately meet the needs of its customers, particularly those in the lower socio-economic classes, Globe At Home offers a shareable plug-and-play Home Prepaid WiFi for just P999 with free 10GB of data.

 To future-proof and deliver the best customer experience, Globe At Home continues to massively roll out Fiber-To-The-Home (FTTH) across the country and proactively upgrades customers into the newer and faster technologies.

 Globe’s efforts are heavily guided by 10 United Nations Sustainable Development Goals (UN SDG). Its aggressive network builds are in line with UN SDG No. 9, in particular, which underscores the importance of innovation and infrastructure to drive economic growth and development.

 To know more about Globe, visit www.globe.com.ph.

Tags: Darius DelgadoFiber-To-The-HomeGlobeGlobe at HomeUnited Nations Sustainable Development Goals
ADVERTISEMENT
Manila Standard

Manila Standard

Related Posts

Globe holds assisted SIM registration in 30 Puregold branches across PH

byMST Tech
January 28, 2023, 3:50 pm
0
8
Globe holds assisted SIM registration in 30 Puregold branches across PH

To reach more customers across the country, Globe, the leader in Mobile, is opening assisted registration in 30 branches of...

Read more

InLife Sheroes #InAko campaign wins 3 Canopus Awards in 2022 Vega Digital Awards

byMST Tech
January 28, 2023, 3:46 pm
0
8
InLife Sheroes #InAko campaign wins 3 Canopus Awards in 2022 Vega Digital Awards

Insular Life’s (InLife) digital campaign that challenges the Filipino women to be more financially responsible won three Canopus (Platinum) Awards...

Read more

#PursueYourGIGIL: GIGIL Agency creatives by day, musicians by night launch album

byMST Tech
January 28, 2023, 3:43 pm
0
8
#PursueYourGIGIL: GIGIL Agency creatives by day, musicians by night launch album

Mary, the 9 Ideas held its album launch last January 25 at the 70s Bistro Bar in Anonas, Quezon City....

Read more

Shopee, DLSU team up to educate future tech talents on e-commerce industry

byMST Tech
January 28, 2023, 3:38 pm
0
8
Shopee, DLSU team up to educate future tech talents on e-commerce industry

The Philippines e-commerce industry continues to grow rapidly and is poised to reach a Gross Market Value of $22B by...

Read more

Enchanted Kingdom installs WiFi, powered by Globe

byManila Standard
January 27, 2023, 7:20 pm
0
8
Infobip reveals 5 trends in customer experience, omnichannel communications

Enchanted Kingdom adds a dash of magic to the already enchanting experience of their guests by partnering with Globe Business...

Read more

Managed security provides efficiency, solution to IT talent gap

byManila Standard
January 27, 2023, 7:10 pm
0
8
Infobip reveals 5 trends in customer experience, omnichannel communications

Global cybersecurity company Kaspersky today reveals the state of Managed Security Service Provider in the region, particularly the main benefits...

Read more

Print Edition

View More

Recent Posts

  • Top Republican to meet Biden on avoiding US debt default
  • Columbia disaster that scuttled the space shuttle
  • ‘Drought’ has New Yorkers asking: ‘Where’s the snow?’
  • Russian shelling of Kherson leaves at least three dead
  • Israel punishes attacker’s family as violence rages
  • Gandhi’s killer a hero to India’s diehard Hindu nationalists
  • Casualties as strikes hit convoy carrying arms into Syria: war monitor
  • Memphis police beating video sparks Rodney King comparisons

Advertisement

Latest News

Gandhi’s killer a hero to India’s diehard Hindu nationalists

byAFP
January 30, 2023, 9:00 am
0
8
Gandhi’s killer a hero to India’s diehard Hindu nationalists

By Jalees Andrabi Hindu fundamentalist Ashok Sharma has devoted his life to championing the deeds of an Indian "patriot": not...

Read more

Casualties as strikes hit convoy carrying arms into Syria: war monitor

byAFP
January 30, 2023, 8:00 am
0
8
Taliban govt resumes issuing Afghan passports in Kabul

Air strikes destroyed a convoy of trucks that crossed into eastern Syria from Iraq on Sunday, a war monitor said,...

Read more

Memphis police beating video sparks Rodney King comparisons

byAFP
January 30, 2023, 7:00 am
0
8
Memphis police beating video sparks Rodney King comparisons

By Huw Griffith Three decades ago, a bystander's grainy video of US police officers savagely beating a motorist eventually led...

Read more

IMF announces visit to crisis-hit Pakistan

byAFP
January 30, 2023, 6:00 am
0
8
IMF announces visit to crisis-hit Pakistan

By Ashraf Khan The IMF will send a team to Pakistan next week to discuss reviving a desperately needed bailout...

Read more

Sneakers for Makati : AB4.0

byManila Standard
January 30, 2023, 1:40 am
0
288
Sneakers for Makati : AB4.0

Read more

Advertisement

ADVERTISEMENT
Facebook Twitter Instagram Youtube

ABOUT US

Manila Standard

Manila Standard website (manilastandard.net), launched in August 2002, extends the newspaper’s reach beyond its traditional readers and makes its brand of Philippine news and opinion available to a much wider and geographically diverse readership here and overseas.

Digital Edition

In tone and content, the online edition mirrors the editorial thrust of the newspaper. While hewing to the traditional precepts of fairness and objectivity, MS believes the news of the day need not be staid, overly long or dry. Stories are succinct, readable and written in a lively style that has become a hallmark of the newspaper.

Download – Today’s Paper

Search

No Result
View All Result

6th Floor Universal Re Bldg., 106 Paseo De Roxas cor. Perea Street, Legaspi Village, 1226 Makati City Philippines

Trunklines: 832-5554, 832-5556, 832-5558

© 2021 Manila Standard - Designed and Developed by Neitiviti Studios.

No Result
View All Result
  • About
  • News
    • Top Stories
    • National
    • World News
    • Pinoy Abroad
    • Features
  • Opinion
    • Editorial
    • Columns
    • Soundbytes
  • LGUs
    • NCR
    • Luzon
    • Visayas
    • Mindanao
  • Business
    • Corporate
    • Economy & Trade
    • Stocks
    • Money
    • Agri & Mining
    • Power & Tech
    • IT & Telecom
  • Sports
    • Basketball
    • Volleyball
    • Fightsports
    • Active
    • Sports Plus
    • One Championship
    • Columns
  • Entertainment
    • TV & Movies
    • Celebrity Profiles
    • Music & Concerts
    • Digital Media
    • Columns
  • Lifestyle
    • Food
    • Culture & Media
    • Fashion
    • Health and Home
    • Leisure
    • Shopping
    • Columns
  • Pop.Life
    • Newsmakers
    • Hangouts
    • A-Pop
    • Post Its
    • Performances
    • Malls & Bazaars
    • Hobbies & Collections
  • Technology
    • Gadgets
    • Computers
    • Business
    • Tech Plus
  • MS ON THE ROAD
    • Sedan
    • SUV
    • Truck
    • Bike
    • Accessories
    • Motoring Plus
    • Commuter’s Corner
  • Home & Design
    • Residential
    • Commercial
    • Construction
    • Interior
  • Spotlight
  • Gallery
    • Photos
    • Videos
  • Events
    • Seminars
    • Exhibits
    • Community
  • Biyahero
    • Travel Features
    • Travel Reels
    • Travel Logs
  • Pets
  • Advertise with Us

© 2021 Manila Standard - Designed and Developed by Neitiviti Studios.

Welcome Back!

Login to your account below

Forgotten Password?

Retrieve your password

Please enter your username or email address to reset your password.

Log In

Install Manila Standard Web App

Install App